Refund policy

Our refund policy states that you have the right to withdraw from this contract within 14 days of receipt of the goods without giving a reason and you can return the goods received within this period by sending them back. In principle, the customer bears the costs for the return shipment. A different regulation applies in the case of a first size exchange. In this case, Shinnox will cover the costs of the return shipping and send you a shipping label. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods, in the case of a contract for the delivery of goods in several partial shipments or pieces, on the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece. 

In order to exercise your right of withdrawal, you must send us (Shinnox UG (limited liability), Im Gieren 8, 55471 Kümbdchen, Germany, email: hello@fuenve.com, Tel.: +49 176 322 877 94) by means of a clear statement of your decision to withdraw from this contract. To comply with the cancellation period, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal before the cancellation period has expired. In case you want to do so by mail or email, you can use the linked withdrawal form (german), but this is not mandatory. We recommend using or online return registration.

Shipping address for returns:

QUIVO (Fünve)
c/o Logsta Germany GmbH
Elbestraße 2
84453 Mühldorf am Inn
Germany

Please check the regulations for returns on the  Return & Complaints page.