Return items ordered within Germany
Generally, you as the customer bear the costs for the return shipment. We make an exception when changing sizes for the first time. If you have already ordered the item in a new size at the time of your return, we will assume the costs for returning the item that does not fit.
For a successful return process and a quick refund of the purchase amount, please follow these steps:
Registration of the return
To return an item, click on REGISTER RETURN. In the next step, enter the email address that you used for the purchase. With the access code that we now send to this address, you get access to your order history and can easily arrange the return in a few clicks.
If you have already ordered the same item in a new size, please tell us the order number of the new item in the comment section under the reason for return and we will send you a free return shipping label.
Repackage the goods you want to return the way they arrived. I.e. put the shoes back in the shoe box (please do not glue it shut) and seal the shoe box incl. Filling material back into the shipping carton or the shipping bag. Seal the outer packaging with packing tape and remove all old shipping labels.
For size exchange: If you have arranged for a size exchange, we have emailed you a free shipping label for the return. Stick this on and give the return to your nearest DHL contact point, e.g. the nearest Packstation or post office.
For regular returns: In the case of a regular return without changing the size, you address the shipment to the address below, apply the correct postage and take the package to the shipping service provider of your choice.
c/o Shinnox UG
Sülzenbrücker Str. 7
You will receive your refund after we have received and checked the return.